FAQ
Q: What types of films do you provide?
A: We supply a wide range of digital printing films including medical films, DTF transfer films, backlit films, plate-making films, drafting films, PVC films, and metallized films. Each product is designed for specific applications such as healthcare, textile printing, advertising, and industrial use.
Q: Can your films be used with different printers?
A: Yes. Our films are compatible with various inkjet, laser, and UV printers. We provide detailed technical datasheets to help customers choose the right film for their equipment.
Q: Do you offer samples?
A: Yes, we provide free samples for testing. Customers only need to cover the freight cost. This allows you to evaluate film quality before placing bulk orders.
Q: What is your minimum order quantity (MOQ)?
A: For most products, the MOQ is flexible depending on the type of film. Standard MOQ starts from one roll or one carton. For large-scale distributors, we can customize order quantities.
Q: How do you ensure product quality?
A: We operate three automatic coating production lines with strict quality control systems. Every batch of film is tested for clarity, coating uniformity, durability, and compatibility before shipment. Certifications such as ISO ensure global standards are met.
Q: How is the packaging and shipping handled?
A: All films are packed with protective layers to avoid moisture, dust, and physical damage. We cooperate with reliable logistics companies to ensure safe and timely delivery by sea, air, or courier.
Q: What are your lead times?
A: Standard products can be shipped within 7–10 days after payment. For large or customized orders, lead times may be 15–25 days depending on requirements.
Q: How can I get technical support?
A: We provide online technical support, usage guides, and downloadable datasheets. Our technical team can also assist you with printing adjustments and troubleshooting to ensure the best performance.
Q: How can I place an order?
A: Simply contact us through the inquiry form, email, or phone. Our sales team will confirm your requirements, provide quotations, and guide you through the order process.